29bat Privacy Policy
Your personal information is very important to us. This policy clearly explains how your information is collected, stored, and protected.
1. Introduction & Scope
This Privacy Policy ("Policy") applies to the 29bat platform and all related services. When you use the 29bat website, open an account, or use any of our services, you are considered to have agreed to this Policy.
29bat operates a trusted online gaming environment for users in Bangladesh. We place the highest priority on the privacy and security of all our users' personal information. This Policy describes what types of information we collect, why we collect it, how we use it, and what rights you have.
If you have any questions after reading this Policy, you may contact us. Contact details are provided at the end of this Policy.
2. Information We Collect
29bat may collect the following types of information to operate its services properly:
2.1 Identity Information
- Full name
- Date of birth (for age verification — accounts are provided only to those aged 21 or above)
- National ID number or passport number (when identity verification is required)
- Copy of a photo ID or other government-issued identity document
2.2 Contact Information
- Mobile phone number
- Email address
2.3 Financial Information
- Mobile banking account numbers (bKash, Nagad, Rocket)
- Transaction history and records
- Deposit and withdrawal details
2.4 Usage Information
- IP address and device identity
- Browser type and operating system
- Time spent on the site and pages visited
- Gaming activity and betting history
- Login time and location data
2.5 Cookies and Similar Technologies
We use cookies and similar tracking technologies that improve your browsing experience, remember your preferences, and help us analyse the performance of our services. You can manage cookies in your browser settings, however disabling certain cookies may limit some features of the site.
3. Purpose of Using Your Information
Information collected by 29bat is used for the following purposes:
- Account management: For registering, verifying, and maintaining your account.
- Service delivery: For processing deposits, withdrawals, and gaming activity.
- Identity verification: To confirm your identity and age (users must be 21 years of age or older).
- Fraud prevention: To detect suspicious activity and ensure the security of the platform.
- Customer support: To assist you with any questions or issues you may have.
- Marketing communications: To send you relevant offers and updates based on your consent.
- Legal compliance: To comply with applicable laws and regulations.
- Service improvement: To analyse and improve the user experience.
4. Data Storage & Security
29bat uses SSL encryption technology to keep all your information secure. Data stored on our servers remains encrypted to the highest security standards.
4.1 Technical Security Measures
- Data transfers are secured through SSL/TLS encryption
- Data stored on servers is kept in encrypted form
- Regular security audits are conducted
- Firewalls and intrusion detection systems are active to prevent unauthorised access
- Two-Factor Authentication option is available
4.2 Data Retention Period
Your information will be stored for the entire period your account remains active. Even after an account is closed, certain information may be retained for a defined period due to legal obligations and fraud prevention requirements. Once the retention period has passed, the data will be securely deleted.
4.3 Third-Party Access
29bat never sells your personal information. Sharing information with third parties may only occur in the following circumstances:
- With your explicit consent
- For payment processing (with bKash, Nagad, Rocket)
- With technology service providers who work on behalf of 29bat and follow the same privacy standards
- In response to lawful requests from law enforcement agencies
- For fraud prevention or security-related reasons
5. Your Rights
As a user of 29bat, you have the following rights:
Right to access
You have the right to know what information we hold about you and to receive a copy of it.
Right to correction
If any information we hold about you is inaccurate, you have the right to request that it be corrected.
Right to deletion
In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations apply.
Right to object to processing
You have the right to object to the use of your information for marketing purposes and to withdraw your consent at any time.
To exercise any of these rights, please contact our support team. We will process your request within a reasonable time.
6. Payment Information Security
bKash, Nagad, and Rocket are used to complete financial transactions on 29bat. These payment methods operate under their own security measures and privacy policies.
29bat does not directly collect or store your mobile banking PIN or password. Only the information necessary to complete a transaction is used during payment processing.
- Minimum deposit amount ৳100 (per method)
- Minimum withdrawal amount ৳500
- Withdrawals are typically completed within 5-30 minutes
- All transactions are processed through encrypted connections
If any suspicious transaction is detected, 29bat reserves the right to take immediate action and will attempt to notify you.
7. Responsible Gaming & Use of Information
29bat is committed to responsible gaming. We may analyse your gaming history and behaviour for the purpose of ensuring responsible gaming. This includes:
- Identifying unusual gaming behaviour
- Offering self-restriction options when needed
- Providing warnings related to problem gaming
- Assisting with the use of harm-control tools
This analysis is used solely for your protection, not for marketing purposes. To learn more about responsible gaming, visit our Responsible Gaming page.
8. Third-Party Services & Game Providers
29bat features content from various game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Microgaming, NetEnt, and Ezugi. These providers may collect technical data to operate their games, which is governed by their own privacy policies.
29bat is not responsible for the privacy practices of third parties. However, we ensure that all partners working with us adhere to appropriate data protection standards.
9. Protection of Minors
29bat strictly refrains from providing services to minors (those under 21 years of age). We never knowingly collect, store, or process the information of minors.
If we become aware that a minor is using our platform, that account will be closed immediately and the associated information will be deleted.
We ask parents and guardians to monitor their children's internet use and to use parental control software to prevent access to online gaming sites.
10. Policy Changes & Updates
29bat may update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:
- Displaying a prominent notice on the website
- Sending a notification to your registered email address
- Updating the "Last Updated" date at the top of the page
If you continue to use 29bat after the updated Policy is published, you will be considered to have agreed to it. We therefore recommend reviewing this Policy regularly.
11. Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise your rights regarding your data, please contact us. Our support team is available in both Bengali and English, seven days a week, 24 hours a day.
After you submit a privacy-related complaint, we will endeavour to respond within a reasonable time. You may also visit our FAQ page for more information.